FAQ

IN-STORE VS. ON-LINE PRODUCT AVAILABILITY While we carry our entire line of bath and body products and accessories in our store, only our top selling products are available for purchase on-line. However, if you want to order a product that is not featured on our website, feel free to contact us during business hours to place a phone order at 773.930.4420, or email us with your request.

SHIPPING We offer free shipping on orders $50 and over. For orders under $50, packages are shipped according to weight. Our carriers are FedEx and USPS. Orders are usually dispatched within 2 business days of payment. If for any reason your shipment will be delayed you will be informed by email. Shipping confirmations and package tracking information will be provided via email once items have been dispatched. We regret we are unable to ship anywhere outside of the US at this time.

LOCAL DELIVER & CURBSIDE PICKUP Free deliver is available to locations within a one mile radius of the shop for orders $50 and above. Curbside pickup is also free and available every day of the week during store hours. Pre-orders for Farmer's Markets can also be picked up on market day free of charge.

SUBSTITUTION POLICY We are always working away in our on-site studio to keep our inventory fresh and ready for our customers. However, since our products are handcrafted and can take 4-6 weeks to create, cure and package, on rare occasions there may be a brief waiting period before your order can be fulfilled. In these cases, you will be notified immediately and offered comparable products or the option to have your chosen product shipped to you immediately once it becomes available.

RETURN POLICY Due to the organic nature of our products, ALL SALES ARE FINAL. If for any reason you are unhappy with your order please contact us and we will do our best to provide a fair remedy. You may address any concerns to info@distinctbath.com.

CARING FOR YOUR DISTINCT PRODUCTS As our products are all natural and made preservative-free, storing in sealed containers and housing in a dark, cool, dry place until you are ready to use is optimal. We also advise that our products are used within 6 months of purchase.

WHOLESALE & CONSIGNMENT If you are interested in carrying our products in your establishment, please see our services page for details.

DONATIONS POLICY We're proud to support Autism Speaks, an organization giving a voice and providing resources, services and advocacy to the autistic community. However, if you would like to purchase products for auctions, events and fundraisers in support of your charitable organization’s cause, discounts on Distinct Bath products may be available at the owner’s discretion so feel free to ask. We also offer bulk discounts to non-profit organizations wanting to sell soap for fundraising purposes. A request letter and proof of 501c3 must be presented with all requests. Please note we do not support political, religious or "polarizing/hot button" causes.

SCOUTING BADGES Distinct can offer your troop customized badge-earning opportunities. Contact us for more info.